{"id":127,"date":"2026-10-03T09:24:31","date_gmt":"2026-10-03T09:24:31","guid":{"rendered":"https:\/\/support.sysnowsoftware.com\/index.php\/sysnow-support\/"},"modified":"2026-10-03T15:57:34","modified_gmt":"2026-10-03T15:57:34","slug":"sysnow-support","status":"publish","type":"page","link":"https:\/\/support.sysnowsoftware.com\/","title":{"rendered":"HOME"},"content":{"rendered":"        <div class=\"sysnow-ss\">\n          <section class=\"ss-hero\"><div class=\"ss-wrap\"><span class=\"ss-badge\">SERVICE & TECHNICAL SUPPORT<\/span><h1>ServiceNow Development &amp; Support<\/h1><p>Resolve development, configuration, integration and production support issues with a structured customer support process.<\/p><div class=\"ss-actions\"><a class=\"ss-btn\" href=\"https:\/\/support.sysnowsoftware.com\/index.php\/support-tickets\/#new-ticket\">Open New Ticket<\/a><a class=\"ss-btn ss-btn-light\" href=\"https:\/\/support.sysnowsoftware.com\/index.php\/client-portal\/\">Client Portal<\/a><a class=\"ss-btn ss-btn-light\" href=\"#services\">Explore Services<\/a><\/div><\/div><\/section>\n          <section id=\"services\" class=\"ss-section\"><div class=\"ss-wrap\"><h2>Support Services<\/h2><div class=\"ss-grid\">\n                        <article class=\"ss-card\"><h3>ServiceNow Development<\/h3><p>Business rules, client scripts, flows, catalog, integrations and custom development.<\/p><a href=\"https:\/\/support.sysnowsoftware.com\/index.php\/support-tickets\/#new-ticket\">Create New Ticket \u2192<\/a><\/article>            <article class=\"ss-card\"><h3>Application &amp; Production Support<\/h3><p>Incident investigation, troubleshooting, defect resolution and release support.<\/p><a href=\"https:\/\/support.sysnowsoftware.com\/index.php\/support-tickets\/#new-ticket\">Create New Ticket \u2192<\/a><\/article>            <article class=\"ss-card\"><h3>Enterprise Support<\/h3><p>Priority handling, escalation coordination and SLA-driven support.<\/p><a href=\"https:\/\/support.sysnowsoftware.com\/index.php\/support-tickets\/#new-ticket\">Create New Ticket \u2192<\/a><\/article>            <article class=\"ss-card\"><h3>Managed Improvements<\/h3><p>Enhancements, optimization, technical reviews and continuous improvement.<\/p><a href=\"https:\/\/support.sysnowsoftware.com\/index.php\/support-tickets\/#new-ticket\">Create New Ticket \u2192<\/a><\/article>          <\/div><\/div><\/section>\n          <section id=\"systems\" class=\"ss-section\"><div class=\"ss-wrap\"><h2>Support for connected systems and portals<\/h2><p class=\"ss-lead\">The framework can be used for ServiceNow, applications, APIs, websites and portals. Domain discovery is available to administrators for publicly reachable SYSNOW URLs.<\/p><div class=\"ss-pills\"><span>ServiceNow<\/span><span>Custom Applications<\/span><span>APIs<\/span><span>Portals<\/span><\/div><\/div><\/section>\n          <section id=\"contact\" class=\"ss-cta\"><div class=\"ss-wrap\"><h2>Need technical assistance?<\/h2><p>Create a ticket and our support team can review, assign and track the request through resolution.<\/p><a class=\"ss-btn\" href=\"https:\/\/support.sysnowsoftware.com\/index.php\/support-tickets\/#new-ticket\">Create New Ticket<\/a><\/div><\/section>\n        <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-builder.php","meta":{"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":4,"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":162,"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/pages\/127\/revisions\/162"}],"wp:attachment":[{"href":"https:\/\/support.sysnowsoftware.com\/index.php\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}